Shipping Policy

Shipping and Delivery Policy

Delivery Time Updates

Delivery will be made by courier service to the customer's home, to an address located within the courier company's distribution areas. Delivery will usually be made within the next business day from the date the order is confirmed.

Notwithstanding the above, the maximum delivery time will not exceed 5 business days from the date the order is confirmed, unless otherwise stated on the website or in cases beyond the company's control.

In localities without daily distribution, delivery times will be in accordance with the courier company's schedules.

Next Business Day Delivery

a. The order will be delivered by next-business-day shipping to the customer's home, to an address in Israel included in Super-Pharm's list of delivery areas only. If the customer wishes the delivery to arrive at a locality that does not receive daily delivery, the delivery date will be set according to the delivery company's distribution dates, and in any case within 5 business days from the date the order is placed. The list of localities to which delivery cannot be made from the Super-Pharm website is detailed at this link.

c. Shipping cost –

c.1 For any order of up to (and including) ₪299, the shipping cost is ₪22.90.

c.2 For any order over ₪299 (prescription medications will not be taken into account when calculating the order amount), the shipping cost is ₪14.90.

Delivery Times Under Normal Circumstances

d. The delivery will arrive at the address specified by the customer when ordering. An order placed Sunday–Wednesday until 19:59 will be delivered by courier on the following day. An order placed Sunday–Wednesday from 20:00 will be considered as placed on the following day and will be delivered accordingly. An order placed from Wednesday at 20:00 until Thursday at 19:59 will be delivered by courier on Sunday. An order placed from Thursday at 20:00 until Saturday at 19:59 will be delivered by courier on Monday.

e. On the day the delivery arrives, an SMS will be sent to the customer, and the courier will contact the customer when in the area of the delivery address in order to coordinate handover of the delivery within a time window of up to half an hour, unless the customer has indicated that the delivery may be left at the door, in which case the courier may leave the delivery at the door without making contact. If the customer does not indicate consent to the delivery being left at the door and/or does not give the courier consent to leave the delivery at the door, the delivery will await the customer at the branch nearest to their home, the customer will be notified of this, and the customer will be credited with the shipping cost upon collecting it from the branch.

f. Orders placed on the website during special sale periods on the website, and during the 7 days thereafter, will be shipped and delivered to the address provided by the customer within 5 business days from the date the order is placed. For this purpose, "special sales" include, for example: il sale days, Chinese Singles' Day, Black Friday, lifestyle days, redemption of benefits sent by direct mail and designated for the online store, and the like.

g. If it is not possible to contact the customer using the contact details provided when placing the order for 3 days after the order date, Super-Pharm will be entitled to cancel the order (without charging the customer for the cost of the products) and to charge the customer a handling fee of ₪14.90 in addition to the cost of preparing the delivery (where relevant). In addition, in such a case, Super-Pharm will be entitled to prevent the customer from making future purchases through the website.

h. It is hereby clarified that, for the purposes of the above, Chol HaMoed (intermediate festival days), holiday eves and holidays will be treated as Fridays and Saturdays, with the necessary changes and as applicable.

** Super-Pharm reserves the right to discontinue the same-day delivery option at any time, at its sole discretion.

Inquiries and Customer Service

For inquiries and questions, you can leave a message via the contact form.
It is clarified that, notwithstanding the above, Super-Pharm will be entitled to change the delivery areas, the amount of the shipping fees and the shipping and delivery policy from time to time, without the need for prior notice (except for orders already placed and confirmed).